Zurich Insurance

To streamline this process and scale as we onboard partners quickly, I designed a versatile master design that could be easily adapted and deployed across different partner interfaces in the region. This approach not only ensured consistency in user experience but also enabled rapid go-to-market execution, allowing us to quickly integrate and launch with new partners.

I ensured that all design elements — such as product features, user flows, and branding — were adaptable to various partner environments, while maintaining a seamless and intuitive experience for end-users. This design strategy enabled us to efficiently scale the rollout of digital insurance offerings, meeting regional demands while ensuring flexibility for customization based on partner needs.

I designed a customer service portal that allows customers to easily view their insurance policies, manage endorsements, and claims from across the region.

This solution was tailored to meet the diverse needs of customers across the region, ensuring a consistent experience while allowing for regional flexibility due to market-specific conditions.

I designed this platform across the region for internal users and external partners usage. The features are extensive and cover both new businesses and post purchases services.
The platform features overview includes:

Quotation Management
• Generate new business quotations individually or in bulk.
• Support for complex product structures, including workflows where multiple roles participate in reviewing, approving, or rejecting quotations.
• Streamlined processing ensures accuracy and faster turnaround times.

Customer & Policy Management
• Manage the full policy lifecycle — create endorsements, process cancellations, handle claims, and initiate or approve renewals.
• Centralized data and workflow tools help teams stay coordinated and deliver consistent customer service.